FAQs

Your Questions Answered

Are you visiting ACC Liverpool as a guest or delegate and have a question? Here you will find those most frequently asked. For all other enquiries, call us on +44 (0)151 475 8888.

We would like to reassure our delegates that your safety is always of the absolute utmost importance to us.

We want to ensure you have an enjoyable experience when you come to ACC Liverpool and that you remain safe.

We constantly review and monitor all of our security and safety procedures across all of our venues.  Some of this happens behind the scenes.  For example we work closely with Merseyside Police and our event organisers to ensure the appropriate security checks and requirements are in place.

We have a team of dedicated security and stewarding staff who are highly trained and experienced.  In addition, you may see police officers at our site.

Walkthrough metal detectors will be in use on all events.  To speed up our security processes please follow the instructions supplied by our stewarding team on entry.

Every visitor who comes to ACC Liverpool may have their bags searched.  We therefore ask you to consider keeping bags and possessions to a minimum.  We would also ask you to consider the size of your bags, no larger than a laptop bag is advisable.  Please note that large bags and suitcases will also be searched.

Sniffer dogs may be seen around the venue prior to and during events.  Again they are an additional measure to contribute to your safety.

We ask you to remain vigilant.  Please alert our stewards if you notice anything you feel uncomfortable with.  Your safety and your enjoyment are paramount to us.

ACC Liverpool is proud to be supporting "Project Servator"  For more information please visit this link.

Generally you can, but individual conferences may restrict the use of a camera or other recording device and ACC Liverpool will enforce these restrictions on their behalf.

Yes, the auditorium includes 33 accessible bays each with accompanying seat for a personal assistant. There are six accessible toilets throughout the conference and exhibition centre, and four for the auditorium.

Yes, there are designated bicycle racks on the riverside of the venue.

We offer free Wi-Fi throughout the venue. Read more here.

Have You Considered?

Liverpool's Finest

Liverpool is a vibrant, modern city, proud of its rich heritage and renowned for its friendly people. Visit Liverpool and enjoy everything it has to offer. Here is just a sample of what's available.

Eat & Drink

Dine at Pullman Liverpool

Dine at Pullman Liverpool

Dine in our on-site hotel, Pullman Liverpool, located at Kings Dock next to the venue. Their spectacular menu has been created by their Head Chef, offering a variety of dishes, with M&S Bank Arena guests receiving 10% off food and drink on event nights.

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Pizza Express

Pizza Express

Pizza Express Italian restaurants provide exceptional quality food such as pizza and pasta. Redeem this offer at Kings Waterfront, Liverpool One and Victoria Street restaurants.

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Panoramic 34

Panoramic 34

Join us at Panoramic 34 for lunch, dinner or cocktails in our bar and enjoy the magnificent Liverpool skyline as seen from one of the UK’s tallest restaurants.

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Bacino

Bacino

Bacino introduces modern Italian cuisine in a setting that oozes personality and brings social dining to life. An all day menu incorporates brunch classics alongside pizzas, pasta, aperitivo cocktails, coffees and desserts; offering seasonal, fresh ingredients prepared with creativity in a setting perfect to relax, gather and dine. For bookings of 7+ guests, please email rebecca.beglin@bacinorestaurants.com

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Gordon Ramsay Bread Street Kitchen & Bar

Gordon Ramsay Bread Street Kitchen & Bar

A bustling and breathtaking space composed of a restaurant and bar, Bread Street Kitchen – offers sophisticated yet approachable all-day dining, inspired by classic Gordon Ramsay dishes, and late-night cocktails.

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Attractions

British Music Experience

British Music Experience

The British Music Experience tells the story of British Music through costumes, instruments, performance and memorabilia from the Beatles and Bowie to Adele, Oasis and The X Factor.

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The Wheel of Liverpool

The Wheel of Liverpool

The Wheel of Liverpool towers above our piazza. It boasts 42 fully enclosed and air-conditioned capsules and offers riders spectacular views of the city, including the River Mersey, the Welsh mountains and the World Heritage Site waterfront.

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City Explorer Liverpool

City Explorer Liverpool

Explore Liverpool’s history, humour and scenery with an open-top bus tour. A knowledgeable tour guide will help you seek out the best bits of the city, providing plenty of fascinating facts to help you understand why Liverpool is the city it is today.

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Mersey Ferries

Mersey Ferries

Want to take an iconic ‘Ferry Cross the Mersey’ and get a unique view of the city? Mersey Ferries take hundreds of thousands of people out onto the Mersey each year, as well as operating a range of attractions along the riverside and trips along the Manchester Ship Canal.

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Royal Albert Dock Liverpool

Royal Albert Dock Liverpool

Boasting the largest group of Grade I listed buildings in Britain, along with an eclectic selection of bars, restaurants, shops and cultural attractions, including some of the city's finest independents, Royal Albert Dock is one of the most visited tourist attractions in the UK.

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Liverpool Waterfront

Liverpool Waterfront

Liverpool Waterfront is a great place to visit with a whole host of things to do in a breathtaking and iconic setting. Diverse in its appeal the waterfront offers everything from a sing-along to a quiet riverside stroll.

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Strawberry Fields

Strawberry Fields

Go beyond the gates at Strawberry Field. Visit the interactive exhibition which tells the story of the children’s home, the iconic gates and The Beatles song. Walk and reflect in the garden where John Lennon played as a child. Enjoy refreshments in our café and treat yourself in the shop. Get your ticket today .

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Visit Liverpool

Visit Liverpool

With its world class attractions, spectacular events, world class sport and unrivalled musical heritage, Liverpool is the ideal destination to visit and explore. Find out more at Visit Liverpool!

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Quirky Quarter

Quirky Quarter

Quirky Quarter is home to a medley of interactive experiences and brain-stimulating workouts, of puzzling challenges and oddball photo opportunities. A place of enigma and curious corners, of silly spaces and upside-down places. It is a unique, fun-filled destination for all ages.

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The VRVE - Liverpool

The VRVE - Liverpool

Liverpool VRVE… Virtual Reality Visitor Experience. Walk the plank above the skyline, free climb across sky-high canyons, solve puzzles, become an Action Hero and explore far flung places. Release your Imagination and experience over 80 different games. Each player has their own headset and a trained professional to keep you fully immersed throughout your time. “Where Imagination meets Reality at Liverpool VRVE !!”

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Liverpool Empire Theatre

Liverpool Empire Theatre

Experience West-End shows, live music, stand-up comedy and more at Britain’s largest two-tier theatre. From iconic musicals, to extraordinary opera, there is something for everyone at the Liverpool Empire. Take a look at the exciting shows coming up, and treat yourself to a night at the theatre.

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Groups

Group Bookings

Group Bookings

We welcome group bookers of any size. Thanks to our outstanding location and proximity to more than six million people across the North West, many people visit us as groups or with coach tours.

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Arena IT

Arena IT

Arena IT

Our venues boast the most up-to-date, flexible, robust and reliable IT equipment and support systems, to enable event organisers to stay connected.

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IT

IT

IT

We have invested in the most up-to-date, flexible, robust and reliable IT equipment and support systems available.

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Marketing

MARKETING

MARKETING

We boast an in-house consumer marketing team experienced in selling tickets and generating audiences for a wide variety of events.

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Ticketing

Ticketing

Our Venues have their own full Box office service delivered by Ticket Quarter, which provides reliable ticketing infrastructure and event promotion to event organisers, helping to deliver better ticket sales.