Your Questions Answered
Are you visiting ACC Liverpool as a guest or delegate and have a question? Here you will find those most frequently asked. For all other enquiries, call us on +44 (0)151 475 8888.
We would like to reassure our delegates that your safety is always of the absolute utmost importance to us.
We want to ensure you have an enjoyable experience when you come to ACC Liverpool and that you remain safe.
We constantly review and monitor all of our security and safety procedures across all of our venues. Some of this happens behind the scenes. For example we work closely with Merseyside Police and our event organisers to ensure the appropriate security checks and requirements are in place.
We have a team of dedicated security and stewarding staff who are highly trained and experienced. In addition, you may see police officers at our site.
Walkthrough metal detectors will be in use on all events. To speed up our security processes please follow the instructions supplied by our stewarding team on entry.
Every visitor who comes to ACC Liverpool may have their bags searched. We therefore ask you to consider keeping bags and possessions to a minimum. We would also ask you to consider the size of your bags, no larger than a laptop bag is advisable. Please note that large bags and suitcases will also be searched.
Sniffer dogs may be seen around the venue prior to and during events. Again they are an additional measure to contribute to your safety.
We ask you to remain vigilant. Please alert our stewards if you notice anything you feel uncomfortable with. Your safety and your enjoyment are paramount to us.
ACC Liverpool is proud to be supporting "Project Servator" For more information please visit this link.
Generally you can, but individual conferences may restrict the use of a camera or other recording device and ACC Liverpool will enforce these restrictions on their behalf.
Yes, the auditorium includes 33 accessible bays each with accompanying seat for a personal assistant. There are six accessible toilets throughout the conference and exhibition centre, and four for the auditorium.
Yes, there are designated bicycle racks on the riverside of the venue.
We offer free Wi-Fi throughout the venue. Read more here.
Have You Considered?
Liverpool is a vibrant, modern city, proud of its rich heritage and renowned for its friendly people. Visit Liverpool and enjoy everything it has to offer. Here is just a sample of what's available.
Eat & Drink
Dine at Pullman Liverpool
Dine in our on-site hotel, Pullman Liverpool, located at Kings Dock next to the venue. Their spectacular menu has been created by their Head Chef, offering a variety of dishes, with M&S Bank Arena guests receiving 10% off food and drink on event nights.Read More
Pizza Express Italian restaurants provide exceptional quality food such as pizza and pasta. Redeem this offer at Kings Waterfront, Liverpool One and Victoria Street restaurants.Read More
Join us at Panoramic 34 for lunch, dinner or cocktails in our bar and enjoy the magnificent Liverpool skyline as seen from one of the UK’s tallest restaurants.Read More
Bacino introduces modern Italian cuisine in a setting that oozes personality and brings social dining to life. An all day menu incorporates brunch classics alongside pizzas, pasta, aperitivo cocktails, coffees and desserts; offering seasonal, fresh ingredients prepared with creativity in a setting perfect to relax, gather and dine. For bookings of 7+ guests, please email firstname.lastname@example.orgRead More
Gordon Ramsay Bread Street Kitchen & Bar
A bustling and breathtaking space composed of a restaurant and bar, Bread Street Kitchen – offers sophisticated yet approachable all-day dining, inspired by classic Gordon Ramsay dishes, and late-night cocktails.Read More
A relaxed neighbourhood pizzeria, since opening our first pizzeria in 2015, we have spent years perfecting our light, class Neapolitan pizza. Our dough is made on site every day, takes 24 hours to double ferment and just 60 seconds to cook. It is soft, light and floppy… so fold for strength or tuck in with a knife and fork. We have 3 restaurants in Liverpool for you to enjoy!Read More
A Bier Tavern & Cook Haus. The Bier Tavern offers over twenty local & international biers on tap. Rustic and simple, Bavarian-inspired dishes. Join us at the table and journey ‘all over the Alps’Read More
An Alpine inspired Bier Palace and Cook Haus with bohemian spirit in the heart of Liverpool. With a world-class food offering, Haus made bakery items and 7 Days of Showtime from the best in the business, we have everything you could ever need under one roof. Bookings for 8 guests and under can be made via the website. For drinks booths, large parties or for a semi-private area please email email@example.comRead More
British Music Experience
The British Music Experience tells the story of British Music through costumes, instruments, performance and memorabilia from the Beatles and Bowie to Adele, Oasis and The X Factor.Read More
The Wheel of Liverpool
The Wheel of Liverpool towers above our piazza. It boasts 42 fully enclosed and air-conditioned capsules and offers riders spectacular views of the city, including the River Mersey, the Welsh mountains and the World Heritage Site waterfront.Read More
City Explorer Liverpool
Explore Liverpool’s history, humour and scenery with an open-top bus tour. A knowledgeable tour guide will help you seek out the best bits of the city, providing plenty of fascinating facts to help you understand why Liverpool is the city it is today.Read More
Want to take an iconic ‘Ferry Cross the Mersey’ and get a unique view of the city? Mersey Ferries take hundreds of thousands of people out onto the Mersey each year, as well as operating a range of attractions along the riverside and trips along the Manchester Ship Canal.Read More
Royal Albert Dock Liverpool
Boasting the largest group of Grade I listed buildings in Britain, along with an eclectic selection of bars, restaurants, shops and cultural attractions, including some of the city's finest independents, Royal Albert Dock is one of the most visited tourist attractions in the UK.Read More
Liverpool Waterfront is a great place to visit with a whole host of things to do in a breathtaking and iconic setting. Diverse in its appeal the waterfront offers everything from a sing-along to a quiet riverside stroll.Read More
Go beyond the gates at Strawberry Field. Visit the interactive exhibition which tells the story of the children’s home, the iconic gates and The Beatles song. Walk and reflect in the garden where John Lennon played as a child. Enjoy refreshments in our café and treat yourself in the shop. Get your ticket today.Read More
With its world class attractions, spectacular events, world class sport and unrivalled musical heritage, Liverpool is the ideal destination to visit and explore. Find out more at Visit Liverpool!Read More
Quirky Quarter is home to a medley of interactive experiences and brain-stimulating workouts, of puzzling challenges and oddball photo opportunities. A place of enigma and curious corners, of silly spaces and upside-down places. It is a unique, fun-filled destination for all ages.Read More
The VRVE - Liverpool
Liverpool VRVE… Virtual Reality Visitor Experience. Walk the plank above the skyline, free climb across sky-high canyons, solve puzzles, become an Action Hero and explore far flung places. Release your Imagination and experience over 80 different games. Each player has their own headset and a trained professional to keep you fully immersed throughout your time. “Where Imagination meets Reality at Liverpool VRVE !!”Read More
Delegates visiting Liverpool have the chance to embark on a Brewery Bus Tour that provides an experience like no other. On these guided tours, guests are taken to some of the best breweries in Liverpool, where they can learn about each brewery’s process and sample professionally brewed beers. Whether you’re looking for a fun night out with friends or educated tastings among colleagues, there’s something for everyone on Brewery Bus Tours Liverpool.Read More
Cains Brewery Village
Located in Cains Brewery Village, in Liverpool’s trendy Baltic Triangle sits five incredible venues packed full of unique and exciting experiences that must be seen to be believed, including Punch Tarmey’s Irish Bar, The Courtyard, ArCains a three-storey gaming arcade, The Brewery Tap, and Cains microbrewery. Don’t just take our word for it…come and take a look for yourself.Read More
Liverpool Empire Theatre
Experience West-End shows, live music, stand-up comedy and more at Britain’s largest two-tier theatre. From iconic musicals, to extraordinary opera, there is something for everyone at the Liverpool Empire. Take a look at the exciting shows coming up, and treat yourself to a night at the theatre.Read More
Located by the city’s iconic waterfront, Liverpool ONE is one of Europe's leading retail and leisure destinations. With more than 170 stores, bars and restaurants, a 14 screen cinema and even a park, you’ll always have a fun packed day here.Read More
Liverpool Tate is one of four major Tate galleries which together hold more than 70,000 artworks. Located at The Royal Albert Dock, Liverpool Tate is a fascinating attraction and just minutes’ walk from the venue.Read More
City Central Shopping
The beating heart of Liverpool’s retail scene, just minutes aware from the venue, City Central Shopping comprises five shopping centres, two hotels, two theatres and more than 400 shops, so there’s something for everyone and every budget.Read More
We welcome group bookers of any size. Thanks to our outstanding location and proximity to more than six million people across the North West, many people visit us as groups or with coach tours.Read More
Our Venues have their own full Box office service delivered by Ticket Quarter, which provides reliable ticketing infrastructure and event promotion to event organisers, helping to deliver better ticket sales.