FAQs

We would like to reassure our delegates that your safety is always of the absolute utmost importance to us. We want to ensure you have an enjoyable experience when you come to ACC Liverpool and that you remain safe. To this end, we adhere to the following measures:

• We constantly review and monitor all of our security and safety procedures across all of our venues. Some of this happens behind the scenes. For example we work closely with Merseyside Police and our event organisers to ensure the appropriate security checks and requirements are in place.

• We have a team of dedicated security and stewarding staff who are highly trained and experienced. In addition, you may see police officers at our site.

• Walkthrough metal detectors will be in use on all events. To speed up our security processes, please follow the instructions supplied by our stewarding team on entry.

• Every visitor who comes to ACC Liverpool may have their bags searched.  We therefore ask you to consider keeping bags and possessions to a minimum.  We would also ask you to consider the size of your bags, no larger than a laptop bag is advisable. Please note that large bags and suitcases will also be searched.

• Sniffer dogs may be seen around the venue prior to and during events. Again they are an additional measure to contribute to your safety.

We ask you to remain vigilant. Please alert our stewards if you notice anything you feel uncomfortable with. Your safety and your enjoyment are paramount to us.

ACC Liverpool is proud to be supporting "Project Servator"  For more information please visit the Merseyside Police Advice and Information.

Generally you can, but individual conferences may restrict the use of a camera or other recording device - and ACC Liverpool will enforce these restrictions on their behalf.

Yes, the auditorium includes 33 accessible bays each, with an accompanying seat for a personal assistant. There are six accessible toilets throughout the conference and exhibition centre, and four for the auditorium.

Learn more about the Accessibility Services at ACC Liverpool on our website.

Yes, there are designated bicycle racks on the riverside of the venue.

We offer free Wi-Fi throughout the venue. Find out more on our dedicated Wi-Fi & Internet Access page.

These items are not permitted into the venue or anything else which we deem to negatively impact the experience of others;

• Flammable liquids in any container
• Laser pens/pointer
• Fireworks / Flares / Pyrotechnics
• Smoke Bombs
• Video cameras, recording devices and professional cameras.
• Large gold / metal tipped umbrellas
• Knives or weapons of any kind
• Illegal drugs or substances
• Alcoholic beverages
• Signs, banners or flags on poles, staff or selfie sticks
• Animals (except service animals to aid persons with disabilities)
• Air Horns, whistles, cowbells or other noise making distractions.
• Projectiles (frisbees, beach balls, footballs etc)
• Aerosol cans (hairspray, deodorant etc)
• Confetti or glitter bombs or sprays
• Ballons
• Use of wheels footwear, skateboards
• Masks and helmets
• Large studs and chains