Senior Guest Experience and Hospitality Co-Ordinator

The ACC Liverpool Group, home to ACC Liverpool, M&S Bank Arena, Exhibition Centre Liverpool and ticketing agency TicketQuarter has established itself as a leading centre for conferences, entertainment, sport and exhibitions.

We are currently recruiting for a Senior Guest Experience & Hospitality Co-ordinator. The role will include leading on the VIP Hospitality operational delivery, including VIP Arena Club, SodexoLive! Lounge and ACC event related hospitality and leading the Guest Experience team to ensure that the business centre services are constantly developed, and the customer experience delivered is a 5* standard across the campus. The role will also include supporting on customer feedback and complaint handling for the ACC Liverpool Group.

The successful candidate must have demonstrable experience within the hospitality sector or working in a customer service focused role, as well as experience in developing standard operational processes and procedures within a front of house operational role. The role will focus on maximising on all opportunities to enhance the experience further by upselling associated services. Experience of achieving demanding targets, excellent prioritising skills and the ability to communicate with internal and external stakeholders is crucial to this role.

In addition to the above, the candidate will need to be motivated, enthusiastic and complement our experienced and talented team. If you are driven, passionate, ambitious and wish to play a part in The ACC Liverpool Group’s continuing success story this could be just the job for you.

To apply for this position please complete both the Application Form and Equal Opportunities form which can be found by clicking on the links below

Please note, once completed your application form should be sent to recruitment@accliverpool.com.

Company Benefits - 

- Local Government Pension Scheme

- Free Onsite Parking 

- Company Paid Medicash Membership

- Non Contractual Bonus Scheme

- Teambuilding/Away Days

- Enhanced Annual Leave Entitlement 

Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible.

Closing Date: 6 March 2024

Interview Date: TBC

For further information please contact the HR Team on 0151 239 6084 or email recruitment@accliverpool.com.