FAQs

Your Questions Answered

Are you visiting ACC Liverpool as a guest or delegate and have a question? Here you will find those most frequently asked. For all other enquiries, call us on +44 (0)151 475 8888.

Generally you can, but individual conferences may restrict the use of a camera or other recording device and ACC Liverpool will enforce these restrictions on their behalf.

Yes, the auditorium includes 33 accessible bays each with accompanying seat for a personal assistant. There are six accessible toilets throughout the conference and exhibition centre, and four for the auditorium.

Yes. You can leave your bicycle securely in the Liverpool Waterfront Car Park.

We offer free Wi-Fi throughout the venue. Read more here.

We only allow guide dogs and hearing dogs.

ACC Liverpool welcomes members of the public taking photographs of the building and surrounding areas. That said, given the sensitive nature of some events we reserve the right to challenge visitors in order to protect the safety of the general public and visitors to our venues. 

You can use your card in our Galleria coffee shop.

From 1st July 2007, smoking has been banned in all enclosed public spaces.  Anyone found smoking anywhere within the venue will be requested to leave.

The use of electronic cigarettes is prohibited within ACC Liverpool.

For further information about local restaurants and bars around Liverpool please visit our Food and Drink page. Don’t forget to collect your Delegate Card for exclusive offers available across Liverpool city.

If you would like to make a comment, give feedback or have a question, please use the feedback form here.

We have two hotels on site, Jurys Inn and Staybridge Suites. Both offer high standards of accommodation. A selection of hotels offer delegates a discount using our Delegate Card that you can pick up from the Guest Relations desk in the Galleria.

You can find directions for all modes of transport here.

The drop off/pick up point is on Monarch’s Quay, adjacent to the venue. A taxi rank is located on the riverside of the venue. View the map to find the drop off/pick up point. 

We have a Guest Relations desk in the Galleria level. Our Guest Relations team will be able to help you with any general information about the building, events, local area, and help you with any other information you require.

The piazza offers an outdoor area for all ACC Liverpool visitors to use and enjoy. 

If you have a complaint please contact our Guest Relations team in the Galleria or telephone 0151 707 4622. Alternatively you can contact us via our customer feedback form or email us at feedback@accliverpool.com

ACC Liverpool is easily accessible for visitors and their personal assistants. Parking is adjacent to the venue with dedicated accessible spaces and there is ramp and lift access to conference rooms and halls internally. The auditorium features accessible bays and there are accessible toilets. ACC Liverpool also has hearing induction loops available. For more information visit this page.

You can park at the 1,600-space on-site Liverpool Waterfront Car Park, directly adjacent to the venue.  There are 79 accessible spaces in the multi-storey car park, found on each level. Prices for Liverpool Waterfront car park are as follows, but on event days prices may vary.

  • £2 for up to 1 hour
  • £5 for up to 2 hours
  • £7 for up to 5 hours
  • £10 for up to 9 hours
  • £15 for up to 24 hours

Alternative, nearby car parks are shown on this map. 

A cash machine is situated in the Galleria and does not charge for withdrawals.

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Staying

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Located in the centre of the Liverpool ONE leisure and retail complex and just 10 minutes’ walk away, the Hilton Liverpool hotel offers stylish accommodation, contemporary dining and event space, all within walking distance of Liverpool’s cultural and leisure attractions.

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Eat & Drink

Chaophraya and Palm Sugar Lounge (Thai)

Chaophraya and Palm Sugar Lounge (Thai)

Chaophraya and Palm Sugar Lounge are conveniently located in Liverpool ONE, just across from the venue. Chaophraya and Palm Sugar serve authentic Thai cuisine and cocktails.

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Fazenda

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Sample the true essence of the Brazilian gaucho at Fazenda steak house. Halal available with 24 hours prior notice. Our extensive vegetarian options include delicious homemade pasta. Free speed wi-fi.

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Shopping

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Liverpool ONE

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City Central Shopping

City Central Shopping

The beating heart of Liverpool’s retail scene, just minutes away from the venue, City Central Shopping comprises five shopping centres, two hotels, two theatres and more than 400 shops, so there’s something for everyone and every budget.

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UrbanCalm

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Liverpool’s city centre spa hideway for grooming, relaxation and skincare. Urban Calm offers 5 star treatments with only the best brands just a 15 minute walk from the venue.

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Attractions

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Liverpool ONE

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