Your Questions Answered
Are you visiting ACC Liverpool as a guest or delegate and have a question? Here you will find those most frequently asked. For all other enquiries, call us on +44 (0)151 475 8888.
Generally you can, but individual conferences may restrict the use of a camera or other recording device and ACC Liverpool will enforce these restrictions on their behalf.
Yes, the auditorium includes 33 accessible bays each with accompanying seat for a personal assistant. There are six accessible toilets throughout the conference and exhibition centre, and four for the auditorium.
Yes. You can leave your bicycle securely in the Liverpool Waterfront Car Park.
We only allow guide dogs and hearing dogs.
ACC Liverpool welcomes members of the public taking photographs of the building and surrounding areas. That said, given the sensitive nature of some events we reserve the right to challenge visitors in order to protect the safety of the general public and visitors to our venues.
You can use your card in our Galleria coffee shop.
From 1st July 2007, smoking has been banned in all enclosed public spaces. Anyone found smoking anywhere within the venue will be requested to leave.
The use of electronic cigarettes is prohibited within ACC Liverpool.
For further information about local restaurants and bars around Liverpool please visit our Food and Drink page. Don’t forget to collect your Delegate Card for exclusive offers available across Liverpool city.
If you would like to make a comment, give feedback or have a question, please use the feedback form here.
The drop off/pick up point is on Monarch’s Quay, adjacent to the venue. A taxi rank is located on the riverside of the venue. View the map to find the drop off/pick up point.
We have a Guest Relations desk in the Galleria level. Our Guest Relations team will be able to help you with any general information about the building, events, local area, and help you with any other information you require.
The piazza offers an outdoor area for all ACC Liverpool visitors to use and enjoy.
ACC Liverpool is easily accessible for visitors and their personal assistants. Parking is adjacent to the venue with dedicated accessible spaces and there is ramp and lift access to conference rooms and halls internally. The auditorium features accessible bays and there are accessible toilets. ACC Liverpool also has hearing induction loops available. For more information visit this page.
You can park at the 1,600-space on-site Liverpool Waterfront Car Park, directly adjacent to the venue. There are 79 accessible spaces in the multi-storey car park, found on each level. Prices for Liverpool Waterfront car park are as follows, but on event days prices may vary.
- £2 for up to 1 hour
- £5 for up to 2 hours
- £7 for up to 5 hours
- £10 for up to 9 hours
- £15 for up to 24 hours
Alternative, nearby car parks are shown on this map.
A cash machine is situated in the Galleria and does not charge for withdrawals.
Have You Considered?
Liverpool is a vibrant, modern city, proud of its rich heritage and renowned for its friendly people. Visit Liverpool and enjoy everything it has to offer. Here is just a sample of what's available.
Mercure Liverpool Atlantic Tower
Mercure Liverpool Atlantic Tower is a 4 star hotel located within walking distance of the venue, in the ideal location for your visit to Liverpool. The hotel is perfectly placed to show you the vibrant city and boasts superb views over the Liver Buildings and River Mersey.Visit website
Located in the centre of the Liverpool ONE leisure and retail complex and just 10 minutes’ walk away, the Hilton Liverpool hotel offers stylish accommodation, contemporary dining and event space, all within walking distance of Liverpool’s cultural and leisure attractions.Visit website
Chaophraya and Palm Sugar Lounge (Thai)
Chaophraya and Palm Sugar Lounge are conveniently located in Liverpool ONE, just across from the venue. Chaophraya and Palm Sugar serve authentic Thai cuisine and cocktails.Visit website
From high street favourites to high end boutiques Liverpool ONE offers a shopping experience unlike any other. Enjoy dinner on the restaurant lined Leisure Terrace overlooking Chavasse Park or maybe drinks in Browns or WOW Bar.Visit website
City Central Shopping
The beating heart of Liverpool’s retail scene, just minutes away from the venue, City Central Shopping comprises five shopping centres, two hotels, two theatres and more than 400 shops, so there’s something for everyone and every budget.Visit website
The Wheel of Liverpool
Located on site, the imposing Wheel of Liverpool has 42 fully enclosed and air-conditioned capsules, which offer riders breathtaking views of the city, the Welsh mountains and – of course - the World Heritage Site waterfront.Visit website
From high street favourites to high-end boutiques, your
fabulous shopping experience is a short stroll from
the venue. Stores open until 8pm weekdays, so
there’s plenty of time to hit the shops.