FAQs

Your Questions Answered

Are you visiting ACC Liverpool as a guest or delegate and have a question? Here you will find those most frequently asked. For all other enquiries, call us on +44 (0)151 475 8888.

Generally you can, but individual conferences may restrict the use of a camera or other recording device and ACC Liverpool will enforce these restrictions on their behalf.

Yes, the auditorium includes 33 accessible bays each with accompanying seat for a personal assistant. There are six accessible toilets throughout the conference and exhibition centre, and four for the auditorium.

Yes. You can leave your bicycle securely in the Liverpool Waterfront Car Park.

We offer free Wi-Fi throughout the venue. Read more here.

We only allow guide dogs and hearing dogs.

ACC Liverpool welcomes members of the public taking photographs of the building and surrounding areas. That said, given the sensitive nature of some events we reserve the right to challenge visitors in order to protect the safety of the general public and visitors to our venues. 

You can use your card in our Galleria coffee shop.

From 1st July 2007, smoking has been banned in all enclosed public spaces.  Anyone found smoking anywhere within the venue will be requested to leave.

The use of electronic cigarettes is prohibited within ACC Liverpool.

For further information about local restaurants and bars around Liverpool please visit our Food and Drink page. Don’t forget to collect your Delegate Card for exclusive offers available across Liverpool city.

If you would like to make a comment, give feedback or have a question, please use the feedback form here.

We have two hotels on site, Jurys Inn and Staybridge Suites. Both offer high standards of accommodation. A selection of hotels offer delegates a discount using our Delegate Card that you can pick up from the Guest Relations desk in the Galleria.

You can find directions for all modes of transport here.

The drop off/pick up point is on Monarch’s Quay, adjacent to the venue. A taxi rank is located on the riverside of the venue. View the map to find the drop off/pick up point. 

We have a Guest Relations desk in the Galleria level. Our Guest Relations team will be able to help you with any general information about the building, events, local area, and help you with any other information you require.

The piazza offers an outdoor area for all ACC Liverpool visitors to use and enjoy. 

If you have a complaint please contact our Guest Relations team in the Galleria or telephone 0151 707 4622. Alternatively you can contact us via our customer feedback form or email us at feedback@accliverpool.com

ACC Liverpool is easily accessible for visitors and their personal assistants. Parking is adjacent to the venue with dedicated accessible spaces and there is ramp and lift access to conference rooms and halls internally. The auditorium features accessible bays and there are accessible toilets. ACC Liverpool also has hearing induction loops available. For more information visit this page.

You can park at the 1,600-space on-site Liverpool Waterfront Car Park, directly adjacent to the venue.  There are 79 accessible spaces in the multi-storey car park, found on each level. Prices for Liverpool Waterfront car park are as follows, but on event days prices may vary.

  • £2 for up to 1 hour
  • £5 for up to 2 hours
  • £7 for up to 5 hours
  • £10 for up to 9 hours
  • £15 for up to 24 hours

Alternative, nearby car parks are shown on this map. 

A cash machine is situated in the Galleria and does not charge for withdrawals.

We would like to reassure our delegates that your safety is always of the absolute utmost importance to us.

We want to ensure you have an enjoyable experience when you come to ACC Liverpool and that you remain safe.

We constantly review and monitor all of our security and safety procedures across all of our venues.  Some of this happens behind the scenes.  For example we work closely with Merseyside Police and our event organisers to ensure the appropriate security checks and requirements are in place.

We have a team of dedicated security and stewarding staff who are highly trained and experienced.  In addition, you may see police officers at our site.

Every visitor who comes to ACC Liverpool will have their bags searched.  We therefore ask you to consider keeping bags and possessions to a minimum.  We would also ask you to consider the size of your bags, no larger than a laptop bag is advisable.  Please note that large bags and suitcases will also be searched.

Sniffer dogs may be seen around the venue prior to and during events.  Again they are an additional measure to contribute to your safety.

We ask you to remain vigilant.  Please alert our stewards if you notice anything you feel uncomfortable with.  Your safety and your enjoyment areparamount to us.

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