Eaie Newsletter

We are in the swing of another packed programme of association conferences as we head into spring.  

We have hosted events such as Cyber UK, Global Greens Congress and the Association of Teachers and Lecturers.  Returning conferences such as the Royal College of Nursing and NHS Confederation are among forthcoming association events.  

Revo will return to ACC Liverpool in September for the third time.  Previously known as the BCSC Annual Conference and Exhibition, it is the largest UK event on the retail calendar and will see a gathering of more than 3,000 of the country’s most senior retail property and placemaking professionals.  This will take place in Exhibition Centre Liverpool for the first time.

We have also recently confirmed a series of medical events - the Intensive Care Society will take place at ACC Liverpool for the first time while the Royal College of GPs, Hospice UK, Healthcare Infection Society and NICE are all returning events.

Kerrin MacPhie, Director of Conference and Exhibitions, said: “2017 is already another busy year for us with many highlights coming up throughout the year. 

“The return of many conferences underlines the confidence that organisers have in our team that we will deliver successful events.  Our aim is to ensure that the tens of thousands of delegates who come through our doors every year enjoy their events as well as experiencing everything the city has to offer. 

“We are also building up to 2018 when we will celebrate a decade since we opened and 10 years since the city became the European Capital of Culture.”

More than 160 individual events took place in 2016, attracting over 610,000 visitors from across the world.  In March, we were thrilled to be voted the Best UK Conference Centre for the fifth year running.?  We have retained this top accolade in a monumental year that saw a series of high profile events hosted here at ACC Liverpool including the European Association of International Education, the International Festival for Business, Labour Party Conference, World Lung Health, BBC Worldwide for the sixth time and the official opening of Exhibition Centre Liverpool and Pullman Liverpool by the Queen.  Thank you for your continued support, we really appreciate it.

We've hosted many large conferences recently but remember we have a suite of rooms which can cater for a range of delegate numbers from 10-250, so please get in touch with our sales team.

Join the Club

Club Liverpool Newsletter

Our ambassador programme Club Liverpool is now two years old and we would like you to help us recruit more members.

The initiative is a powerful network of influential ambassadors passionate about bringing world class conferences and events to Liverpool and showcasing the very best the city has to offer to associations and organisations from across the globe. It launched in January 2015, a partnership between Liverpool Convention Bureau and ACC Liverpool.

Ambassadors were instrumental in several high-profile conferences coming to the city in 2016, including the 17th International Symposium on Paediatric Neuro-Oncology, the Annual Conference of the European Association for International Education, the Union World Conference on Lung Health and the ninth International Conference on the Developments in eSystems Engineering.

It has generated an economic impact of £50m from its ambassadors’ activities and helped to secure 27 conferences, some of which have already taken place and others which are confirmed to happen

If you organise a national association and would like to bring the international outing to the UK then please get in touch.  We have worked closely with many event organisers to win bids for global events which have taken place at ACC Liverpool such as the Chartered Society for Physiotherapy and the Global Greens Congress. It isn't just international conferences where our ambassadors can help - they can also provide major support in helping us to secure national associations as well. 

Thanks to Club Liverpool and through working with the city’s institutions, we are able to compete in the global conference market, bringing high profile events to Liverpool and the UK.

Contact Kerrin –; 0151 239 6032.

Always here to help

We aim to make the journey for your event as smooth as possible, from when you first consider our venue through to booking, planning, during your event and at the de-brief stage.  Our in-house production team provides technical services if required, not just on-site but at other venues the event might use in the city.  This gives the event organiser one point of contact which helps simplify planning, particularly for larger meetings when there can be multiple suppliers.  Our catering team works through options, taking into account trends such as cash catering. 

We are here to help you every step of the way and have recently updated our Pitch Toolkit. Due to the opening of our sister venue Exhibition Centre Liverpool, we have updated this online toolkit to include essential information for both venues with plans, images and branding to make your pitching process as smooth as possible. You can now choose a multitude of flexible event spaces from exhibition halls to intimate meeting rooms all with spectacular views.  To log in please visit this page.

Whether you are pitching internally to your senior board members or researching venue space and facilities, out toolkit contains essential venue and destination information at the touch of a button.  The online toolkit is aimed at assisting agents during the pitch process and contains a range of useful documents accessed through a secure login system.

Other tools which may help with your planning include our drone footage which enables you to see the exterior and interior of the entire campus in a variety of event configurations.  You can watch the footage here.

We are set to launch a bespoke online ordering system for clients and exhibitors. IEBMS will enable exhibitors to order and pay for a range of services quickly and securely.  We can deliver a wide choice of additional services direct to your stand to enhance your exhibitor experience. Using a secure online portal you can order a range of services and equipment directly from our team and have them delivered to your stand during the exhibition build process.  These could include IT and cleaning facilities.

We recently re-launched our delegate card which offers a range of exclusive incentives and discounts to some of the city’s best places to stay, eat and explore.  It is available to every delegate attending a conference at our venue.  It is packed with offers, discounts and privileges across a range of attractions throughout Liverpool.  Some of the city’s leading brands and best known attractions will welcome your delegates with special deals when their card is presented in their venues. The Delegate Card is part of our delegate services that are designed to enhance your experience and add value to your visit to our venue and our great city.  The card is valid for one year giving you the opportunity to return to Liverpool and still take advantage of the offers.

Meanwhile our catering partner Centerplate introduced allergy champions to dish out dietary advice to delegates.  Staff are on hand at every conference to offer expert knowledge on culinary requirements.  Gareth Morris, Centerplate General Manager - Catering Options, said: "Providing a varied and nutritious menu is a very important aspect of every conference, however we realise that some visitors may be unsure as to what they can and cannot eat if they have dietary needs - for example some may require gluten-free food as a result of allergies.

"Our specially selected allergy champions are on hand at every conference to advise delegates on refreshments. It means attendees can concentrate on the conference programme and enjoy networking over lunch rather than spending their time consulting the menu.”

The team received additional training on allergens and wear green shirts so they are easy to identify. The first event to take advantage of the service was EAIE.  As Anne Berrevoets, Events Coordinator at the EAIE, said: “This is the first time that any venue has suggested stationing allergy champions during our conference and we found it worked really well.  It meant that delegates knew exactly what was on the menu each day and if they had any questions about specific needs then catering staff were on the ground - available to respond and offer advice immediately.”

Pullman Liverpool recently celebrated its first anniversary while Jurys Inn and Staybridge Suites have undergone refurbishments. We are delighted to now have 658 bedrooms on site.

Consider Yourself One Of The Family

Consider Yourself Wide

At ACC Liverpool, Associations are part of our family. That is why we make a series of promises to you when it comes to your event.  These include:

  • Added value guaranteed as part of your rental package
  • Exclusive discounts and privileges for delegates and exhibitors
  • All-inclusive quotes with no added extras or hidden surprises
  • Designated allergy champions offer expert knowledge on culinary requirements
  • Flexible venue space for all meetings great and small
  • Bespoke multi-year packages
  • Regular ‘keep in touch’ days before, during and after your event

Contact the team for more information –

Catch Up With the Sales Team

Sales Team Newsletter

We are often on the road and hosting events so that we can keep in touch with clients and valued contacts. We recently recruited five new members of sales staff to reflect the diversity of our events portfolio.

We look forward to catching up with you all throughout the year and will be at IMEX in May and The Meetings Show in June, come and see us on our stand.  We are also organising an exclusive Hosted Buyers opportunity during The Meetings Show which includes a selection of benefits such as access to our networking event on June 15 and the opportunity to attend the Association Meetings Conference, free of charge, saving you a £250 registration fee (designed for Association planners, PCOs and AMCs).  For more information contact Stephanie Macfarlane or complete the online application entering the code ACC10.  Your registration will then be validated by external qualifiers and the show organisers. 

We will be at IBTM November 28 – 30 and will host our London Showcase again later this year – watch this space for more details.