Questions

FAQ's

Got a question about our venue or local facilities? Our frequently asked questions is a great place to start.

With events now reliant on internet provision, ACC Liverpool offers Wi-Fi access throughout the building. From communal areas such as the coffee shop in the galleria, to exhibition halls, break-out conference rooms and the auditorium - Wi-Fi access is complimentary and widely available. In addition as delegates of ACC Liverpool, you are welcome to use the E.On Business Centre for internet and other office-related services (charges apply).

You can park in our on-site multi-storey car park which has 1,600 car parking spaces, 79 of which are accessible spaces, found on each level. The Liverpool Waterfront car park is open 24 hours a day and there is a maximum 2.1m vehicle height.

The address is: Liverpool Waterfront Car Park, Monarchs Quay, Kings Dock, Liverpool L3 4FP.This is located adjacent to the venue.

The nearest cash machine is located in the lower galleria of the BT Convention Centre which does not charge for withdrawals. There are also two cash machines in the Exhibition Centre Liverpool. There are a selection of cash machines and banks located in the city centre, which is a 10 -15 minute walk from the venue.

Guest Relations situated on the galleria can book your transport on your behalf. The taxi rank is situated on the river-side of the BT Convention Centre. 

By bus -The express bus service route 500 will take approximately 25 minutes, dropping you off within a five-minute walk of ACC Liverpool.

By train - A taxi from the airport to the city centre will take approximately 20 minutes.

By rail - Liverpool South Parkway is the closest rail station to Liverpool John Lennon Airport and is located approximately 2 miles from the airport itself. If you’re flying from Liverpool John Lennon Airport then book your train tickets in advance at tpexpress.co.uk and you could save over 50% on the usual ticket price.

By train - ACC Liverpool is a 20-25 minute walk from Lime Street Station or alternatively a ride in a taxi takes around 15 minutes. You can also swap at Lime Street onto the underground Wirral Line to James Street station, which is only a 10 minute walk from ACC Liverpool.

By bus - You can catch the city link bus – C1, C2, C3, C4 and C5 – which run every 12 minutes and stops on the riverside of ACC Liverpool.

From à la carte to a sharing platter, indian, italian, steak and seasonal specialities - the Albert Dock is home to some of the best restaurants and bars in Liverpool, in a stunning waterfront setting. East Z East (indian) and Pizza Express (italian) are situated just opposite the Echo Arena and Jury’s Inn (situated opposite the Echo Arena) and Pullman Liverpool (next to Exhibition Centre Liverpool) both have a restaurant located within their establishment. Liverpool ONE has a range of restaurants and cafés available, including thai, british, french and american, all within a 15 minute walk from the ACC Liverpool Group.  

Adjacent to the BT Convention Centre is the Liverpool Wheel which provides excellent views of the city. The Albert Dock is home to a variety of shops, cafés and restaurants as well the Beatles Story Exhibition, Tate Art Gallery, International Slavery Museum and the Merseyside Maritime Museum. You can find more details here. 

Yes feedback forms can be found at the Guest Relations desk in the galleria. Otherwise please ask a member of staff and they will be happy to provide you with a form - you can hand them straight back to a member of staff or alternatively send it back in the post. There is also an online feedback form here.

We would like to reassure our delegates that your safety is always of the absolute utmost importance to us.

We want to ensure you have an enjoyable experience when you come to ACC Liverpool and that you remain safe.

We constantly review and monitor all of our security and safety procedures across all of our venues.  Some of this happens behind the scenes.  For example we work closely with Merseyside Police and our event organisers to ensure the appropriate security checks and requirements are in place.

We have a team of dedicated security and stewarding staff who are highly trained and experienced.  In addition, you may see police officers at our site.

Every visitor who comes to ACC Liverpool will have their bags searched.  We therefore ask you to consider keeping bags and possessions to a minimum.  We would also ask you to consider the size of your bags, no larger than a laptop bag is advisable.  Please note that large bags and suitcases will also be searched.

Sniffer dogs may be seen around the venue prior to and during events.  Again they are an additional measure to contribute to your safety.

We ask you to remain vigilant.  Please alert our stewards if you notice anything you feel uncomfortable with.  Your safety and your enjoyment areparamount to us.

Have You Considered?
Liverpool's Finest

Liverpool is a vibrant, modern city, proud of its rich heritage and renowned for its friendly people. Visit Liverpool and enjoy everything it has to offer. Here is just a sample of what's available.

Staying

Pullman Liverpool Hotel

Pullman Liverpool Hotel

This 4* Hotel is one of the most stylish hotels in the city. Just a 30 second walk from the venue, join us for pre or post show dinner or drinks in the elegant and cosmopolitan Dukes Restaurant and Bar.

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Mercure Liverpool Atlantic Tower

Mercure Liverpool Atlantic Tower

Mercure Liverpool Atlantic Tower is a 4 star hotel located within walking distance of the venue, in the ideal location for your visit to Liverpool. The hotel is perfectly placed to show you the vibrant city and boasts superb views over the Liver Buildings and River Mersey.

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Eat & Drink

Chaophraya and Palm Sugar Lounge (Thai)

Chaophraya and Palm Sugar Lounge (Thai)

Chaophraya and Palm Sugar Lounge are conveniently located in Liverpool ONE, just across from the venue. Chaophraya and Palm Sugar serve authentic Thai cuisine and cocktails.

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Fazenda

Fazenda

Sample the true essence of the Brazilian gaucho at Fazenda steak house. Halal available with 24 hours prior notice. Our extensive vegetarian options include delicious homemade pasta. Free speed wi-fi.

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Shopping

Liverpool ONE

Liverpool ONE

From high street favourites to high end boutiques Liverpool ONE offers a shopping experience unlike any other. Enjoy dinner on the restaurant lined Leisure Terrace overlooking Chavasse Park or maybe drinks in Browns or WOW Bar.

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City Central Shopping

City Central Shopping

The beating heart of Liverpool’s retail scene, just minutes away from the venue, City Central Shopping comprises five shopping centres, two hotels, two theatres and more than 400 shops, so there’s something for everyone and every budget.

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Attractions

The Wheel of Liverpool

The Wheel of Liverpool

Located on site, the imposing Wheel of Liverpool has 42 fully enclosed and air-conditioned capsules, which offer riders breathtaking views of the city, the Welsh mountains and – of course - the World Heritage Site waterfront.

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Liverpool ONE

Liverpool ONE

From high street favourites to high-end boutiques, your
fabulous shopping experience is a short stroll from
the venue. Stores open until 8pm weekdays, so
there’s plenty of time to hit the shops.

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The Beatles Story

The Beatles Story

The award-winning Beatles Story takes you on an unforgettable journey through the lives, times, culture and music of The Beatles.

Visit website