ACC Liverpool

FAQs

Subscribe to RSS

Q. Are any seats suitable for disabled customers?

We have dedicated bays for disabled customers, with seating for carers and disabled patrons. These provide excellent views of the stage.

Q. Are dogs allowed in the venue?

No pets will be allowed inside ACC Liverpool, except for guide dogs and hearing dogs.

Q. Are there public toilets in the Galleria?

There are public toilets, and disabled toilets, located in the Lower Galleria.

Q. Can I buy alcohol on site?

There will be alcohol available for sale to anyone over the age of 18. I.D may be required.

Q. Can I smoke at events in the arena or convention centre?

Since 1st July 2007, smoking has been banned in all enclosed public places. Therefore nobody will be allowed to smoke inside the building.  Provision will be made, when appropriate, outside the venue for those people who do wish to smoke during their visit to the arena. Please check with a steward on the night as to where the appropriate smoking locations are. 

Q. Can I take a camera into the arena?

The unauthorised use of Cameras or any kind of recording equipment is strictly prohibited. 35mm cameras are permitted at most events, but promoters may request a ban on all photography, in which case signs will be present at all entrances to the arena.

Q. Can I take food or drinks into the area?

No food or drink can be taken into the venue. There will be a variety of quality refreshments available to buy on site. 

Q. Can I use the venue wireless internet?

Absolutely, details can be obtained from the Business Centre.

Q. Can you provide any information on local restaurants?

For further information about local restaurants and bars around Liverpool please visit www.visitliverpool.com.

Q. Do you have a newsletter I can sign up to?

Please fill in your details to join our mailing list - click here to sign up.

Q. Do you have a visitor feedback form?

Q. If you have a comment/question/feedback please feel free to contact us.

Q. Do you have any recommended hotels?

We have two hotels on site, The Jury's Inn and Staybridge Suites, which both offer high qualities of accommodation. Alternative hotels around Liverpool can be found at www.visitliverpool.com.

Q. How do I get to ACC Liverpool?

A. Please see directions below:

By car
From the North – take M6 to junction 26 and follow signs M58 Liverpool. Follow to end of M58 and follow signs for A59 Liverpool. Continue to follow A59 City Centre, until picking up signs for the Albert Dock. Carry on past, with the Albert Dock on your right, and pick up signs for Kings Waterfront parking, which will direct you into our multi-storey car park.

From the South – M6 to junction 21A, take M62 to Liverpool. Follow signs for City Centre, until picking up signs for the Albert Dock. Carry on past with the Albert Dock on your right and pick up signs for Kings Waterfront parking, which will direct you into our multi-storey car park.

By train
From the South – Virgin Rail operate hourly direct services to Liverpool Lime Street (London to Liverpool – approx. 2.5 hours).

From the North – Virgin Rail to Wigan North Western, local train to Liverpool Lime Street.

ACC Liverpool is a 15 minute walk down Hanover Street, for directions please see map. 

By plane
Fly direct to Liverpool John Lennon Airport or to Manchester International Airport. Direct public transport links will take you to the heart of Liverpool.

Public transport
Buses run frequently throughout Liverpool City Centre. Liverpool’s new bus terminus is only five minutes walk from ACC Liverpool.

Taxis are also available nearby, with the nearest taxi ranks being located on Salt House Dock and Blundell Street. 

Q. Is there a drop off/pick up point?

The drop off/pick up point is situated on Monarchs Quay, on the Convention Centre side of ACC Liverpool. View the map to find the drop off/pick up point. 

Q. Is there a general information desk?

There will be a general information desk located on the Galleria level. The receptionist situated at this desk will be able to give out general information about the building, events, local area and to hopefully help with any other information you require

Q. Is there a smoking area?

Since 1st July 2007, smoking has been banned in all enclosed public places. Therefore nobody will be allowed to smoke inside the building.  Provision may be made, when appropriate, outside the venue, for those people who do wish to smoke during their visit to ACC Liverpool.

Q. Is there an outside area which we can use/eat in?

The piazza offers an outdoor area for all ACC Liverpool visitors to use and enjoy. 

Q. What do I do if I have a complaint?

We aim to offer the best service available to everyone who enjoys and uses the venue. If, however, you do have a complaint, please contact our team on 0151 475 8888 or via email at customerservice@accliverpool.com

Q. What events are lined up for the coming year?

Any events which we can release information on will be shown on our website. Unfortunately we cannot give details of all up and coming events due to our confidentially agreement with the promoters. 

Q. What facilities are there for disabled customers?

ACC Liverpool is fully accessible for all customers, with disabled toilets, lifts and entrances in all areas. The arena is fully DDA compliant with 68 dedicated bays and seating for carers, plus additional seating available on the arena floor, all providing excellent views of the stage. Further information is available on request.

Q. What should I bring with me?

Visitors are advised to bring the least amount of belongings possible. Bags may be subject to searches.

Q. Where can I park?

There is a 1,600 space multi-storey car park here on site at ACC Liverpool. Alternative, nearby, car parks are shown on this map. 

Prices for the ACC Liverpool car park are as follows, but on event days prices may vary.

£1 for up to 1 hour
£2 for up to 2 hours
£4 for up to 4 hours
£7 for up to 9 hours 
£10 for up to 24 hours

There are 70+ disabled spaces in the multi-storey car park.

Q. Which are the best seats?

This is down to personal preference, and changes from event to event. However, please be aware that floor seats are all on one level and not tiered.

Q. Which entrance do I use?

The Liverpool Echo arena has two key points of entry; the Cityside main entrances and Riverside main entrances. Please see your ticket for the recommended entrance.

Q. Can I buy a VIP box?

Please contact Altu Collingwood for further details on the sale of VIP boxes on 0151 703 7233. 

Q. How can I find out about corporate hospitality opportunities?

Please contact our arena team on 0151 703 7233 for further details about corporate hospitality at the arena. 

Q. Do the rooms have air conditioning?

Yes, all rooms are fitted with air conditioning.

Q. Do you have a civil wedding license?

ACC Liverpool does not hold a civil wedding license.

Q. Do you provide technical assistance?

Technical assistance can be provided for all of our IT and AV equipment.

Q. How do I make a booking?

Please contact one of the Convention Centre sales team on 0151 475 8888.

Q. How do I order AV/IT facilities for my event?

To order these facilities please contact your event manager on 0151 703 7252.

Q. What catering facilities are available at ACC Liverpool?

Heathcotes are our in-house caterers for both the Echo Arena and BT Convention Centre. If you require any further details regarding our menus please feel free to contact a member of our sales team on 0151 703 7261

Q. What facilities are there for disabled delegates?

ACC Liverpool is fully accessible to all patrons; specific details are available on request.

Q. What is the largest event you can hold?

Due to the innovative flexibility of the building design, ACC Liverpool can cater for events of any size, from 10 to 10,600 people. Please feel free to explore the sight for different room layouts or to contact one of our events team for further information on 0151 703 7252

Q. What is the minimum number of people you would cater for?

Here at ACC Liverpool we aren't only interested in catering for the larger events. We are just as pleased to offer our facilities to much smaller meetings and events too.

Q. What room options do you offer?

We offer a large variety of room options to cater for every need. For more details please visit the Venue details section of our website.

Q. What technical facilities are available at ACC Liverpool?

With state of the art technology, your IT requirements can be fully supported with Wi-Fi connectivity; Internet enabled, wireless phones; security protection through virtual networks, and more. Our digital audiovisual technology packages can include projection, sound and dedicated technicians.

Q. Where can I find information on other attractions in Liverpool?

Liverpool provides a fantastic location for any up and coming events. Please feel free to explore the following links to find further information on what the city has to offer:

www.liverpool.com
www.visitliverpool.com
www.liverpool08.com

Q. Are there any concessionary rate tickets?

The event promoter sets the ticket prices and in most instances concessions are not available. If, however, you are able to purchase concessionary tickets you will be asked to provide evidence that you are entitled to purchase these tickets. Any concessions available will be shown on our website. 
Box office number : 0844 8000 400.

Q. Can I cancel my tickets?

Once tickets have been purchased they are non-refundable. Unfortunately we cannot offer any kind of refund unless the event is cancelled or has considerable changes made to it, such as a change of date. Please read the terms and conditions on the back of your ticket for more details.
Box Office number : 0844 8000 400.

Q. How do I book a ticket?

There are several ways to book tickets for events at the Echo Arena Liverpool:

• By telephone on 0844 8000 400 , 9am - 9pm Monday to Saturday, 10am - 4pm Sunday.
• Online via the What's on link.
• Echo Arena has a Box Office on-site (Monarchs Quay, next to Albert Dock), open from 9am - 6pm Monday to Saturday (until 9pm on event nights) and 10am - 4pm Sundays (until 9pm on event nights).
• 08 Place in Whitechapel.
• By post, send a cheque or postal order to ACC Liverpool Box Office, 5th Floor, City Tower, Old Hall Street, Liverpool, L3 1PP.    

Q. How do I collect tickets from the box office?

Your tickets will be available for collection on the evening of the event or 48 hours after booking from the on-site box office (at Echo Arena, Monarchs Quay, next to Albert Dock). In order to collect tickets from the box office you will need to take the credit or debit card used to purchase the tickets. The credit card holder will need to sign for the tickets, so they must also be present. This is to protect both you and ourselves from credit card fraud.
Box office number: 0844 8000 400.

Q. Is it safe to buy tickets over the Internet?

Our box office processes your credit card details over a secure Internet connection, which makes it completely safe to order tickets online. The connection between your browser and our web server is protected with SSL (Secure Socket Layer), which creates a connection over which financial details can be safely passed between your computer and a transactional website.
Box office number: 0844 8000 400.

Q. What should I do if I've lost my tickets?

ACC Liverpool Box Office does not provide duplicate tickets for lost or stolen tickets. To contact our box office for further information, please call the Box office number: 0844 8000 400.

Q. When will I receive my tickets?

We aim to send out tickets within 28 days of the booking being made. Tickets bought online will be printable, and so will be available straight away.
Box office number: 0844 8000 400.

Q. When should I arrive for the event?

The opening time for each event will be printed on your ticket. We advise customers to arrive as close to the time of opening as they can, in order that everyone is seated on time and the show can begin with minimum disruption for others. Unfortunately, we cannot delay the performance time should customers arrive late.

Q. Why is a booking fee charged?

A booking fee is to be added to tickets to cover the cost of providing a box office service. The fees cover the provision of a contact centre and the investment required to provide the ticketing software, call centre technology and on-line ticketing provision. 
Box office number: 0844 8000 400.